Return & Refund Policy

At Velmora, we want you to be satisfied with your purchase.

Returns

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Order Cancellations

Orders can be canceled within 12 hours of purchase. After processing or shipment, cancellations may not be possible.

Contact Us

For any questions regarding returns or refunds, contact us at:

Email: velmora21official@gmail.com 

Thank you for shopping with Velmora. ✨